To make our Substitution Policy simple, we follow these important steps; get it there on 
time and make it fresh and beautiful.  
In single-variety arrangements only, variety will take preference over color.  
For instance, if a florist is out of “yellow tulips,” they will substitute another color of 
tulips, not another yellow flower. 
	   
	
	
	International Delivery 	Information -- Non-Holiday
	
	
	
	LARKFIELD FLOWERS
	can deliver floral items anywhere in the world through a number of
	international affiliations.  If you are interested in sending 	flowers to
	a country other then the United States, rest assured that if 	anyone can get it there -- LARKFIELD FLOWERS
	can!  Please call us at 1-631-848-1156 to speak with an 	international customer service
	associate or drop us a line and write us 
	and we will gladly assist you. 	If you are calling from 	outside the United States, you can use email
	via your Internet connection.
	
	
	
	
	Delivery: Due to the various time 	zones between the US and
	other continents, same day delivery is not available.  Your order 	is guaranteed for
	delivery within 3 business days.	
	
	
	
	
	About Your Floral Order:
	Local customs and traditions will be taken into consideration when 	preparing your 
	floral arrangement in order to ensure that it is most appropriate 	given the occasion.
	Please note that the delivery of flowers in a box are very much an 	American custom -- 
	as are mylar balloons.  The price of floral products may vary from 	country to country.
	
	
	
	
	Service Charge:
	An additional $12 will be added to your service charge to cover 	the international
	relay fee required to fulfill your order if it is being sent 	outside of the US or Canada.
	This will bring your total service charge to $19.99.
	
	
	
	
	Pricing:
	All product prices are presented in U.S. dollars.  The prices 	quoted are intended to provide you with an estimate of how much it 	will cost to fulfill that particular style of arrangement.
	These prices may vary based on currency exchange rates.  Our 	International Florists Network
	will fill your order to value.  In the event that we cannot 	fulfill your order for the
	designated amount, you will be notified via telephone or e-mail.
	
	
	
	Holiday Delivery Information
	
	
	
	The nature of the floral business is one which is extremely time 	sensitive and dependent
	upon major holiday periods. These holiday periods include 	Thanksgiving, Christmas,
	Valentine's Day, Secretaries Week, Easter and Mother's Day.  While 	we are pleased to
	offer our customers same day delivery on orders placed as late as 	12:30 PM in the
	recipient's time zone on a regular non-holiday 	day, the high 	level of volume we
	handle during holiday weeks prevents us from doing so.
	
	
	
	
	During these peak holiday periods,
	the volume of floral and gift orders being delivered by our 	fulfilling florists often
	causes us to "cut-off", thereby ceasing to accept any 	additional orders for guaranteed
	holiday delivery.  Traditionally, we have had the latest 	"cut-offs" in the industry--and 
	do so on a holiday by holiday basis to ensure your 100% 	satisfaction.
	
	
	
	Payment and Sales Tax 	Information
	
	
	
	LARKFIELD FLOWERS
	accepts all major credit cards including American Express, Diners 	Club,
	Discover Card, MasterCard, and VISA. 
	
	
	
	
	LARKFIELD FLOWERS collects sales tax based on the current New York 	State rate of 	8.25 %.
	
	
	
	
Service ChargesAll florist-fulfilled orders being delivered within the U.S. and Canada 
      will be assessed a $7.99 service charge. Floral orders being delivered 
      outside the U.S. and Canada will be assessed a service charge of $7.99 
      plus an additional $12 international relay fee, bringing the total service 
      charge to $19.99.  
        If sending more than one florist-fulfilled gift to the same 
        location, only one service charge will be assessed.
 
When ordering both a florist-fulfilled gift and a direct-shipped 
        gift to the same address on the same delivery date, the service charge 
        applied to the order will be the lesser of the following 2 
        scenarios:
 
 
          the total merchandise shipping charge (see chart shipping 
          below)
 or
 
 
the $7.99 service charge for the florist-fulfilled gift plus the 
          shipping charge for the direct-shipped gift.  Shipping ChargesAll direct-shipped gifts (specialty gifts, candles, gardening 
      accessories, etc.) can be delivered Ground, Overnight or 2nd Business Day 
      Air (depending on the type of gift selected) and are assessed a shipping 
      charge ranging from $7.99 to $44.99 based on the following: 
	
	| Cost of 	Product | Service 	Charge |  
	| Up to $29.99 | $ 7.99 |  
	| $30.00 to $49.99 | $ 14.99 |  
	| $50.00 to $74.99 | $ 17.99 |  
	| $75.00 to $99.99 | $ 18.99 |  
	| $100.00 to $149.99 | $ 21.99 |  
	| $150.00 to $174.99 | $ 23.99 |  
	| $175.00 to $199.99 | $ 25.99 |  
	| $200.00 to $249.99 | $ 29.99 |  
	| $250.00 to $299.99 | $ 34.99 |  
	| $300.00 to $349.99 | $ 39.99 |  
	| $350.00 and up | $ 44.99 |  
	
	Overnight delivery is available for an additional $7.00*.Saturday delivery is available for an additional $10.00.
	
	
	*Note: If you select a delivery date that requires 	overnight delivery, we will
	automatically add that to your service charge.
 
 
 Contacting Us 
	
	LARKFIELD FLOWERS is accessible Monday thru Saturday 9 AM to 5 PM Eastern Time , 6 days a week for 	your convenience.
	You may contact us as follows:
	Call us toll free at 1-631-848-1156.
	Connect to our customer service fax hotline at 1-631-848-1156 	and an associate 
      from Larkfield Flowers will contact you as soon as possible .
	Drop us a line and write us 
	 and an associate will contact you within 12 hours.
	Corporate Office:
		240 Elwood RoadEast Northport, New York 11731
 (631) 848-1156
 
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